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Secret Clearance required.
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We are looking for a Journeyman Network Engineer to support the US Army Corps of Engineers (USACE) under the Revolutionary Information Technology Services (RITS) contract.
Why should you join the Government Services USACE team?
USACE has a diverse mission supporting vital services throughout the U.S. and operations worldwide. USACE is mostly known for their support of water ways (locks, levees, dams, canals) but they are also involved in a wide variety of support for the DoD and other civil engineering projects.
USACE offers a large network connecting over 1,500 locations, operates two data centers, and supports approximately 37,000 USACE customers working and building infrastructure throughout the world in support of the USACE mission.
What will you be doing?
Supporting USACE at the Hillsboro, OR location. Under general direction of the NOSC Networking Team, performs 2nd level network troubleshooting for WAN/LAN/WLAN connections and network devices within the environment and data center. Evaluates network services and devices, including routers and switches to ensure the environment is operating optimally. Maintains network device configurations and supporting refresh and deployment efforts. Assists other network team members supporting the environment. Communicates across a broad range and levels from end users to senior leaders. Performs required auditing to ensure the environment is maintained to the highest level of compliance. Assists the engineering team to support and develop new requirements and projects.
Support USACE’s network infrastructure systems and devices by using variety of industry standard networking and monitoring tools.
Respond to outages on networks and data circuits throughout the CorpsNet environment and work to resolve these events in a timely manner while maintaining communications and escalating for additional support as needed.
Perform remote and on site (as needed) troubleshooting. Investigate issues affecting network routers, switches, gateways, firewalls, cabling, and telco CSU/DSUs.
Provide Tier 2 support to customers by processing incoming trouble and change tickets from the Enterprise Service Desk, and by processing emails from customers delivered to a shared team email inbox. This includes calling the customer to gather information about reported issues, contacting the customer to answer questions, and by escalating to specialized Data Center teams as needed.
Apply strong communications skills, both verbal and written, with the ability to breakdown complex concepts and report to senior leaders.
Communicate regular updates to customers discussing the status of site-specific service interruptions and outages.
Fully documenting reported issues in the Service Now trouble ticket system, including customer contact information, symptom descriptions, troubleshooting steps taken, dates and times of each development in the case, plans for additional steps to be taken, and issue resolution. Includes sending emailed updates for each new development to the impacted customers.
Escalate and support occurrences of large-scale outages to customers across the Corps, including attending outage bridges and providing regular status updates. Support the determination of root-cause analysis and assist in creation of After Action Reports (AARs) via email and online.
Create and post online daily SITREP reports for management showing all on-going unplanned outages and upcoming scheduled maintenance.
Represent the CIO/G-6, USACE’s IT organization, in a professional manner, meeting/exceeding customer expectations for communications, responsiveness, competence, friendliness and integrity.
Handle multiple projects and responsibilities simultaneously evaluating priorities and making adjustments in accordance with changing customer requirements.
Ensure that documents are prepared in accordance with contract and company standards, including completeness, legibility, professionalism, and using correct grammar, spelling, and punctuation.
Perform other duties and assignments as required.
Interim Secret Clearance required prior to start and ability to obtain and maintain a Secret Clearance.
One year of related experience may be substituted for one year of education if degree is required.
High School diploma, associate or bachelor’s degree preferred.
8570 IAT-II Certification Baseline to include Security+, and/or CCNA-Security or above required.
IAT-III elevated certification’s (CCNP-Security, CISSP, CASP or equivalent) preferred.
Understanding of Cisco network management tools (CPI) preferred.
Knowledge of supporting large Wireless environments preferred but not required.
Demonstrated experience providing professional-level customer service, or professional experience supporting large scale networking environments and/or data centers.
Knowledge of personal computers and PC hardware or software experience will be beneficial in working successfully in the environment.
Some knowledge of server operating systems (Microsoft, UNIX/Linux) and/or Cisco network devices preferred.
Some experience with Microsoft Office products or comparable applications required.
Strong written and verbal communication skills, including the ability and willingness to communicate clearly with customers, technical personnel, and leadership in occasionally stressful situations.
Ability to work independently as part of a team-oriented environment.
Ability to work shift work, including nights, weekends, and holidays.
Grimmer Technology and Operations, Inc. (GTOi) is a Small Business Administration 8(a), service-disabled veteran, and woman owned small business committed to integrating new technologies and transforming initiatives into real-world capabilities for the Department of Defense while providing quality careers for Veterans and all GTOi associates. We offer excellent pay and benefits packages and we are an equal opportunity employer.